Last Updated: June 25th, 2021
Reference to “we” or “us” refers to the owner of the Site including any company it controls or which controls it (for example a parent company of the Site owner or a subsidiary of the Site owner) and its members, directors, officers, employees and agents.
Agreement to Terms
General: By using our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.
Changes to Terms or Services
General: We may modify these Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or have communicated them to you, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you can’t use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Who May Use the Services
Eligibility: You may purchase the Services only if you are at least 18 years old and capable of forming a binding contract with Prep Pros and are not barred from using the Services under applicable law. If you’re under 18 years old, you may not purchase any of our Services without permission granted by parent or legal guardian.
Registration and Your Information: If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this on our Site. It’s important that you provide us with accurate, complete, and up-to-date information for your Account, so you agree to update such information, as needed, to keep it accurate, complete, and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and that you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them, so please keep your password secret and secure. We want to keep all our users safe and happy, so we reserve the right, in our sole discretion, to disable, suspend, cancel, or delete any Account for any reason, or to refuse any user access to any of our Services, if we think doing so will help keep things safe and enjoyable for everybody.
General: We provide a platform through which users can buy freshly prepared meals. You can purchase Meals by signing up for one of the memberships/subscriptions from our site or by Sales Representative, in person or via email/phone. By agreeing to purchase you are subscribing to our auto renewal program which include an auto renewal of your Meals for the same period when you have two deliveries remaining. At 12 pm EST on your second to last delivery day you will be auto renewed. For more information on our Meals and Programs, you can visit our FAQs. Our Meal delivery services are not currently available in all areas, so please visit our Service Areas page to see in which ways Prep Pros may be available in your area.
We want you to love not just the Meals you find on our Site but also the whole experience you get from using our Services. We’re confident that you’ll love Prep Pros, but please understand that you use our Services at your own risk. You agree to hold us, as well as our officers, directors, agents, subsidiaries, joint venturers, and employees (jointly and severally, our “Affiliates”) not liable, to the full extent permissible under all applicable law, for any harm, loss, or damage that may come to you or to anyone else as a consequence of your use of our Services.
We make a conscientious effort to describe and display every Meal and the anticipated contents of accurately on our Site. All our Meals are handcrafted and thoughtfully planned by excellent chefs, however, occasionally a Meal you receive won’t look or taste exactly as it was described or depicted to you or similarly may not include the exact contents described in its listing due to availability or market conditions beyond our control, for example. You understand that this is normal, and you agree to accept such a Meal, regardless of reasonable variation from its description or depiction. We can’t and don’t guarantee the accuracy or completeness of any description or depiction of any Meal. We reserve the right to change or update any such description or depiction, to substitute specific meal ingredients and to correct errors, inaccuracies, or omissions at any time without giving you notice.
If you have a complaint or dispute concerning a Meal you’ve purchased through our Services, please contact us, and we’ll try to fix the problem in the manner we deem appropriate, in our discretion.
General: When you buy a Meal through any of our Services (such purchase, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected; you may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
All Sales Are Final: But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we may refund any payment you may already have remitted to us at our discretion.
Auto Renew: By entering into these Terms, you acknowledge that the Prep Pros Meal Plan you select has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your membership or subscription by you. We may also periodically authorize your payment method in anticipation of applicable fees or related charges. Memberships and subscriptions continue until cancelled by you, the particular Prep Pros Meal Plan is cancelled by us or we terminate access to or use of the Services in accordance with these Terms.
Meal Plans auto renew at full price for all products included in initial order unless otherwise agreed upon between you, the member, and us. Auto Renew takes place on your second to last delivery day at 12 pm EST. You have up until 12 pm EST on your second to last delivery day to cancel your subscription and not be charged. If you allow for auto renew to take place without prior notice for cancellation you are agreeing to continue use of service and no refund will be issued.
Each plan can be customized to a members meal preferences and number of meals per day. Meal Plans refers to meals per day as well as any addons. Daily addon items include: Cold-Brewed Coffee, Cold-Pressed Juice, Snacks, Dessert, and Kids Meals. Addon items cannot be delivered without a main meal plan. Prep Pros meals require 2 business days advance notice prior to delivery to make any changes. All Prep Pros meal plans are subscription based are are subject to auto renew. (see Auto Renew section for further information.)
Allergens: All Prep Pros meals are produced in a kitchen that contains the top 8 common allergens. (Peanuts, Tree Nuts, Milk, Eggs, Wheat and Soy) While we do our best to exclude these items from meals that do not contain them, there is no guarantee we can completely avoid cross contamination.
Exclusions: Exclusions are ingredients or ingredient categories that you (the member) wish to avoid in your meals or addon items. We allow four complimentary exclusions for each meal plan and one for each addon item. These ingredients will be omitted from your meal plan IF the meal selection is made by our system. If a meal is selected by you that contains an ingredient on your exclusion list, you will receive a pop up notification warning you that this particular dish contains an item on listed on your exclusion list. You always have the option to override this notification and select this particular meal. By making this selection you agree to receive this meal as is, NO SUBSTITUTIONS WILL BE MADE ON MEMBER SELECTED ITEMS. Prep Pros will only make substitutions to meals based on the exclusion list when there are no menu options available that suit the members needs. All member allergies should be included in the exclusion list.
Prep Pros does not service accounts via Social Media (Facebook, Instagram, Twitter) communication. It is used solely as a marketing channel and any requests for account management through these channels cannot be guaranteed.
Delivery Access: Our Members who are residents of communities which utilize a guard gate or any other type of access control by which our driver, a concierge, or a guard must contact the member to complete the delivery, must understand that if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery. It is solely the member’s responsibility to assure delivery access. If a toll is required to access the member’s address, the member will be responsible to pay all toll charges. This does not apply for any highway tolls.
Delivery Communication: Prep Pros may choose to use a Third Party application for providing delivery updates for members. Members will receive a text message alert to confirm that a delivery was successful or unsuccessful. Standard text message rates apply.
Cancellation and Credit Policy
Cancellation of a Prep Pros Meal Plan. To cancel your Prep Pros membership you can either (i) by phone (ii) email us at [email protected] and follow any instructions, if any, we provide to you in response to your cancellation request, or (iii) initiate a cancellation through your account settings within the Member Portal. AS STATED ABOVE, ALL SALES ARE FINAL. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE MEMBERSHIP FEES PAID FOR THE THEN CURRENT MEMBERSHIP PERIOD OR ANY PENDING MEAL PLANS. THIS CANCELLATION WILL PREVENT ANY ADDITIONAL ORDERS FROM BEING PLACED.
Credit policy: Account credits issued by Prep Pros to address issues experienced will be awarded at the discretion of our customer service team. These credits may be applied towards the purchase of an additional Meal Plan and applicable sales tax.
Promotions: Prep Pros may offer promotional discounts or free trials for a specified period of time. If we offer you a promotional discount free trial, the specific terms of your free trial will be provided at registration and/or in the promotional materials describing the offer. These promotions may not be combined with any other offer and can be limited to specific Prep Pros products or Meal Plans. Unless you cancel your membership or subscription prior to the end of your promotional discount/ free trial, we will begin charging your payment method on an auto renewal basis for the applicable product/program until you cancel your membership or subscription. Instructions for cancellations are stated above under the Section titled “Cancellation”. You will not receive a notice from us that your free trial has ended or that the paid portion of the applicable membership or subscription has begun. We reserve the right to modify or terminate promotional discounts or free trials at any time, without notice and in our sole discretion.
General: We welcome feedback, comments, and suggestions for improvements to our Services (“Feedback”). You can submit Feedback by emailing us at [email protected] You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in the applicable communications. There are, however, some administrative communications that we have to send you from time to time, from which you cannot unsubscribe.
Account Information: If you create an Account, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address, phone number, and credit-card number or other billing information.
Information Collected Using Cookies and other Web Technologies: Like many website and mobile-application operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
Security of your information: We take reasonable measures to protect the information that we collect from or about you from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can’t guarantee the absolute security of any information.
Modifying Your Information: You can access and modify the information associated with your Account by changing it in your Member Portal. If you want us to delete your Account, please contact us at [email protected] with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.